Trouble with AncestryIreland .....

Northern Ireland and Eire

Moderator: Global Moderators

emanday
Global Moderator
Posts: 2927
Joined: Tue May 30, 2006 12:50 am
Location: Born in Glasgow: now in Bristol

Post by emanday » Tue Oct 10, 2006 10:43 pm

You could also try directing them to SP customer services to pick up a few hints :lol:
[b]Mary[/b]
A cat leaves pawprints on your heart
McDonald or MacDonald (some couldn't make up their mind!), Bonner, Crichton, McKillop, Campbell, Cameron, Gitrig (+other spellings), Clark, Sloan, Stewart, McCutcheon, Ireland (the surname)
Top
SarahND
Site Admin
Posts: 5647
Joined: Thu Apr 27, 2006 12:47 am
Location: France

Post by SarahND » Wed Oct 11, 2006 1:01 pm

Case resolved!!! :D
Today I got a message:

I have no idea why you cannot view the record. Please send me the details of the inscription you want to view, and I will forward the details to you.

Please accept my apologies for any inconvenience caused.

I answered back with the reference and in less than an hour had the record. Whew!

So, they do follow through eventually, even if it takes a bit longer than SP.
Sarah
Top
wini
Posts: 678
Joined: Sun Dec 25, 2005 2:39 pm
Location: West Australia

TROUBLE WITH ANCESTRY IRELAND

Post by wini » Thu Oct 12, 2006 10:53 am

Hi Sarah

It looks as if persistence pays but you wouldn't want to go through that on a regular basis.

wini
Munro, McPhee, Gunn, Reid, McCreadie, Jackson, Cree, McFarland,Gillies,Gebbie,McCallum,Dawson
Glasgow, Durness,Kilmuir via Uig, Logie Easter
Old Monkland
Top
SarahND
Site Admin
Posts: 5647
Joined: Thu Apr 27, 2006 12:47 am
Location: France

Re: TROUBLE WITH ANCESTRY IRELAND

Post by SarahND » Thu Oct 12, 2006 11:07 am

wini wrote:It looks as if persistence pays but you wouldn't want to go through that on a regular basis.
You're right about that! My take on it is that they are good people but either don't have the staff or the expertise to keep on top of the technical side of the site. I think we can all identify with the frustration when something technical doesn't work and we have no idea why, although we suspect it is just some small thing that somehow wasn't set in the right way :x I do sympathize with them-- it can't be easy running a site like that. I'm just glad I'm on the consumer end of it and not responsible for the glitches :D
Sarah
Top

Return to “Ireland”