S.P

Looking for Scottish Ancestors

Moderator: Global Moderators

iluvu2
Posts: 69
Joined: Thu Dec 13, 2007 1:04 am

S.P

Post by iluvu2 » Thu Jul 30, 2009 7:09 pm

Please can you help me ,I spent a lot on S.P last year and unfortunately lost my password when I contacted them and was given new password I now find I am being classed as a new customer and I am unable to view all the imaghes I had originally paid for, I s there anything I can do. thank you
It's a beautiful day!

Anne H
Global Moderator
Posts: 2127
Joined: Sat Apr 30, 2005 5:12 pm
Location: Scotland

Post by Anne H » Thu Jul 30, 2009 7:30 pm

Hi iluvu2,

I would have thought your new password would have linked up to your original username, but if it isn't linking, then send SP another contact form letting them know there is a problem accessing your paid images, etc. Give them all of your information, username, etc., including your snailmail address. I'm sure they will sort it out for you.

Regards,
Anne H