No image - credits deducted

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annpa
Posts: 143
Joined: Mon Mar 21, 2005 6:44 pm
Location: Forest of Dean, Gloucestershire

No image - credits deducted

Post by annpa » Thu May 08, 2008 6:14 pm

Is anyone else having problems downloading census images at scotlands people? I selected an image to download, ok'd the 5 credits, but no image appeared. Just a load of buttons which don't respond to clicking and the words "Activex viewer license. Activex viewer."

I'll away and try something else, but they have deducted my credits.

:cry:

annpa
[size=75] Annpa Fincher seeking
[b]FARQUHAR[/b] Paisley, Glenlivet;
[b]CASEY, CRAMPSEY, KELLY, CROSSAN[/b] Glasgow, Stirlingshire, Lanarkshire;
[b]SPARKS[/b] Inverness-shire, Glasgow, Norwich;
[b]MATHESON[/b] Banff, Ross[/size]
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AndrewP
Site Admin
Posts: 6153
Joined: Sun Dec 12, 2004 1:36 am
Location: Edinburgh

Post by AndrewP » Thu May 08, 2008 6:24 pm

Hi Annpa,

One possible cause could be ActiveX not working properly on your PC. My choice is always to select "direct download" as the image viewer in "my details" on ScotlandsPeople. I find this to be the most reliable method.

All the best,

AndrewP
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annpa
Posts: 143
Joined: Mon Mar 21, 2005 6:44 pm
Location: Forest of Dean, Gloucestershire

Post by annpa » Thu May 08, 2008 6:25 pm

Further to my first post -

I am getting no images at all. even ones I have been looking at for years. what is wrong?

annpa
[size=75] Annpa Fincher seeking
[b]FARQUHAR[/b] Paisley, Glenlivet;
[b]CASEY, CRAMPSEY, KELLY, CROSSAN[/b] Glasgow, Stirlingshire, Lanarkshire;
[b]SPARKS[/b] Inverness-shire, Glasgow, Norwich;
[b]MATHESON[/b] Banff, Ross[/size]
Top
annpa
Posts: 143
Joined: Mon Mar 21, 2005 6:44 pm
Location: Forest of Dean, Gloucestershire

Post by annpa » Thu May 08, 2008 6:31 pm

Thankyou Andrew, direct Download works. though I have been using activex for years with no problems. Don't know why it has started playing up.

cheers
Annpa
[size=75] Annpa Fincher seeking
[b]FARQUHAR[/b] Paisley, Glenlivet;
[b]CASEY, CRAMPSEY, KELLY, CROSSAN[/b] Glasgow, Stirlingshire, Lanarkshire;
[b]SPARKS[/b] Inverness-shire, Glasgow, Norwich;
[b]MATHESON[/b] Banff, Ross[/size]
Top
AndrewP
Site Admin
Posts: 6153
Joined: Sun Dec 12, 2004 1:36 am
Location: Edinburgh

Post by AndrewP » Thu May 08, 2008 6:43 pm

Hi Annpa,

One possibility is a Windows update has stopped ActiveX working properly on your PC.

All the best,

AndrewP
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speleobat2
Posts: 1646
Joined: Tue Apr 03, 2007 3:14 pm
Location: USA--Alabama

Post by speleobat2 » Fri May 09, 2008 12:12 am

I think Andrew is correct in saying that it might be a Windows update that has changed something and is interfering with your Activix. I get messages about that occasionally--I have Windows Vista. I switched to the direct downloads a while back and haven't had any problems since. It's also faster than the other methods.

Carol :D
Looking for: Clerihew, Longmuir/Longmore, Chalmers, Milne, Barclay in Newhills,
Munro, Cadenhead, Raitt, Ririe/Reary
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annpa
Posts: 143
Joined: Mon Mar 21, 2005 6:44 pm
Location: Forest of Dean, Gloucestershire

Post by annpa » Fri May 09, 2008 9:01 pm

Thanks to you all. got all my images now.

Cheers
Annpa
[size=75] Annpa Fincher seeking
[b]FARQUHAR[/b] Paisley, Glenlivet;
[b]CASEY, CRAMPSEY, KELLY, CROSSAN[/b] Glasgow, Stirlingshire, Lanarkshire;
[b]SPARKS[/b] Inverness-shire, Glasgow, Norwich;
[b]MATHESON[/b] Banff, Ross[/size]
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