Please Help!!!!!!

hg · Post by hg » Tue Sep 23, 2008 10:02 pm

What have I done????

I searched on my viewed images and previous searches using the filter button now it seems there is nothing saved there. When I click on both these buttons now it says no images. Does this mean I have lost all my saved images that I have paid for???

I have contacted ScotlandsPeople but I wondered if anyone might have an answer.

regards

Helen

LesleyB · Post by **LesleyB** » Tue Sep 23, 2008 10:10 pm

Hi Helen
Not sure if you have unticked the filter you applied - if not, try that first! That usually works.

Best wishes
Lesley

hg · Post by hg » Tue Sep 23, 2008 10:18 pm

Hi Lesley,

Sorry if I am being dense. I did think of that but I cannot work out how to do that as I cannot get into my viewed images to do it. It says I have no images.

I just had a look at faq's on downloading and viewing images. It says deleted items are not retrievable even if it also in the timeline section of the account. I just checked and mine are still there.

I am so silly, I am not very computer literate, I wonder 'what will happen if I press that button' not thinking of the consequences. 8-[

Post by **Tracey** » Tue Sep 23, 2008 10:30 pm

Something similar happened to me a short while ago after i clicked the "export to excel" (or similar) and all my viewed images ect disappeared

They did appear a few hours later though

hg · Post by hg » Tue Sep 23, 2008 10:32 pm

I will keep my fingers crossed.

If they don't re-appear I hope ScotlandPeople come back with an answer.

I could cry. All that work!!!!!!

Helen

hg · Post by hg » Tue Sep 23, 2008 10:43 pm

well, phew, I thought I'd just try searching for one of my previous searches that I know I had already found and just pay the one credit so I could gain access to my previous search to see what's going on, and what do you know I was able to open previous search and there are all of my searches.

I guess I can do the same for my viewed images. Not until I find something I don't mind paying five credits for. There must be another way though.

Just hope someone might be able to suggest what.

Panic over - for now.

Helen

Post by **Tracey** » Tue Sep 23, 2008 10:51 pm

I think that when you switch your pc off and turn it back on all be well again. Im a hairdresser, we know the answer to everything except our own problems of course !

hg · Post by hg » Tue Sep 23, 2008 11:00 pm

Thanks Tracey,

What a panic I got into, I was so annoyed with myself when I thought I had lost the lot.

Feel better now. Hopefully, everything will be alright tomorrow when I log in. It will be the first thing I do when I get home from work.

all the best

helen

Post by **Tracey** » Tue Sep 23, 2008 11:06 pm

Good luck , you wont need it !
(but wont you feel like having a quick peek before you go to work

)

hg · Post by hg » Wed Sep 24, 2008 8:16 pm

Hi Tracey,

I didn't have time before work.

Checked when I got home, everything is ok.

What a relief.

Hairdressers do have the answers!!!!

all the best

Helen