Unanswered Contact Forms

[DavidWW]

Most members will be used to a standard response from other members when they have had a problem on the scotlandspeople.gov.uk site, - "Have you submitted a contact form?".

There is supposed to be a strict quality control procedure at ScotlandonLine for the handling of these contact forms, with reporting requirements back to General Register Office Scotland.

As you may have read on another thread, some contact forms appear to go unanswered.

If you have had such an experience, then please let me have details here, including the date and the nature of problem(s). If you kept a copy of the content of the contact form that would also help.

If you prefer, then email me on 106200.1510@compuserve.com

This information will be used to discuss the situation at the next GROS SP User Group meeting.

Thanks.

Davie

[Moonwatcher]

Hi Davie

The day after the SPDG was 'put to sleep' I sent a contact form asking when they anticipated it's return. I cannot remember the exact words and I didn't keep a copy. But it was short, polite and to the point.

I never received a reply.

Bob.

[Guest]

David,
I too sent a contact form after the DG disappeared, perhaps a week or so after. I did not keep a copy. However it contained the same sentiments as Bob’s. I did not get a reply either.
Catherine

[JustJean]

It appears that the decision to reply to contact forms can be quite selective. In the past I have written to report incompleted credit purchase transactions, illegible registrations, and an incorrect registration appearing after choosing to purchase the view. All of these instances were replied to timely with much courtesy and to my complete satisfaction!! On the other hand...I too wrote when the DG first went off line....and once again after receiving and responding to the valued customer questionnaire. Both of these forms were never acknowledged in any way. Unfortunately I did not maintain any copies.

Jean

[Linda Malpass]

Hi Davie, I could not access a 1891 census, Sporran confirmed the problem and suggested I send in a contact form, which I did on Tues, Jan 11th. This is the message I wrote on this board:

Posted: Tue Jan 11, 2005 4:49 am Post subject: 1891 Census on SP - Need to Order?

--------------------------------------------------------------------------------

Hi believe I have found Samuel and Jane Lawrie in the 1891 Census, Glasgow, (Hutchesontown) Lanark, 644/11/0B4/000/010, but there is no image available, just the Order button.

Can some give me an idea why I would need to order this image, was it because the image was so poor for viewing?
_________________
Linda
__________________
Researching: Hyslop, Lawrie, McCracken, Muir, Ritchie, Tweedie, Glendinning.

I did not keep a copy of the contact form but basically I included what I wrote on the forum, still no reply from SP

[Linda Malpass]

Hi Davie, just an update from SP. I sent them an e mail outling my question and they repied this morning to say they could not find my original contact form or never received it? However, they are looking into the problem for me and have given it a ticket number. They have passed my e mail onto GROS to get a specific answer with regards to this particular image.

[DavidWW]

Hi Davie, just an update from SP. I sent them an e mail outling my question and they repied this morning to say they could not find my original contact form or never received it? However, they are looking into the problem for me and have given it a ticket number. They have passed my e mail onto GROS to get a specific answer with regards to this particular image.

That initial acknowledgement should have happened almost by return depending on the time of week and workload in general, but certainly within 2 or 3 days!, or even in an exceptional situation - remember the power outage, - as soon as possible ...........

It should certainly not be the case that you have to go to the length of re-posting the query.

Davie

[mesklin]

I remember a series of postings on SP DG, concerning the joys of e-mail address changing. (It was never clear that your SP address was in no way related to your SP DG address). It detailed the to and fro contact/mailings of what became almost a tribute to Franz Kafka.

It was so obviously NOT a 2-way conversation, that I went off and solved problem myself. If SP ever releases those postings (?), I want that one for my fantasy collection.

Dave

[DavidWW]

I remember a series of postings on SP DG, concerning the joys of e-mail address changing. (It was never clear that your SP address was in no way related to your SP DG address). It detailed the to and fro contact/mailings of what became almost a tribute to Franz Kafka.

It was so obviously NOT a 2-way conversation, that I went off and solved problem myself. If SP ever releases those postings (?), I want that one for my fantasy collection.

Dave

Ma Goad! The DG has really gone up-market, so it has, but. Kafka indeed

Davie


Franz Kafka (1883-1924)

...Once more the odious courtesies began, the first handed the knife across K. to the second, who handed it across K. back again to the first. K. now perceived clearly that he was supposed to seize the knife himself, as it traveled from hand to hand above him, and plunge it into his own breast. But he did not do so, he merely turned his head, which was still free to move, and gazed around him. He could not completely rise to the occasion, he could not relieve the officials of all their tasks; the responsibility for this last failure of his lay with him who had not left him the remnant of strength necessary for the deed....

--from The Trial



On Reading Franz Kafka

Ernst Pawel, at the end of his lucid biography of Kafka, written in 1984, observed that "the literature dealing with Kafka and his work currently comprises an estimated 15,000 titles in most of the world's major languages." Kafka has been read literally, allegorically, politically, psychologically. That readings always outnumber the texts that breed them is a trite observation, and yet something revealing about the creative nature of the act of reading lies in the fact that one reader can despair and another laugh at exactly the same page. My daughter Rachel read ‘Metamorphosis’ at thirteen and thought it humourous; Gustav Janouch, Kafka’s friend, read it as a religious and ethical parable; Bertolt Brecht read it as the work of ‘the only true Bolshevist writer’; the Hungarian critic György Lukács read it as the typical product of a decadent bourgeois; Borges read it as a retelling of the paradoxes of Zeno; the French critic Marthe Robert read it as an example of the German language at its clearest; Vladimir Nobokov read it (partly) as an allegory of adolescent Angst. [page 93]

Alberto Manguel
A History of Reading

So there!!

[mesklin]

You get a better class of waffle with this forum. It's an education, so it is.