Problems with newly redesigned ScotlandsPeople site

If you are having difficulty with the ScotlandsPeople site, or have answers

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Linda Kemp
Posts: 8
Joined: Wed Jun 01, 2005 9:13 pm
Location: Virginia, USA

Problems with newly redesigned ScotlandsPeople site

Post by Linda Kemp » Wed Jun 01, 2005 9:22 pm

Does anyone know where they're hiding the magic place for resetting a password?

Has anyone else had their recent search results pages corrupted?
Geddes | Barrie | Chalmers | Cowan | Drummond | Fergus(on) | Gibson | Hodge | McCall | McClymont | Paterson | Robertson | Rodger | Sinclair | Stevenson | Stewart | Stitt | primarily Ayr, Lanark, Stirling
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nelmit
Posts: 4002
Joined: Wed Dec 15, 2004 11:49 pm
Location: Scotland

Re: Problems with newly redesigned ScotlandsPeople site

Post by nelmit » Wed Jun 01, 2005 10:59 pm

Linda Kemp wrote:Does anyone know where they're hiding the magic place for resetting a password?

Has anyone else had their recent search results pages corrupted?
Hello Linda,

You can reset your password under 'my details'.

regards,
Annette M
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IanS
Posts: 200
Joined: Sat Dec 11, 2004 8:47 pm

Post by IanS » Wed Jun 01, 2005 11:41 pm

Hello Linda, My previous 1871 searches for Lanarkshire have been corrupted. The searches now appear to be under Lanark/Renfrew, with only Renfrew results appearing. A check of downloaded images shows my Lanark images to be there, but not on 'previous searches' results :?

Contact form will be sent in morning, I'm away to ma kip. (after having saved search pages etc. and checking I've got copies of images concerned to hard drive and paper, in case they disappear!!)
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Linda Malpass
Posts: 110
Joined: Fri Dec 17, 2004 6:31 pm
Location: Vancouver Island, British Columbia, Canada

Post by Linda Malpass » Thu Jun 02, 2005 3:18 am

IanS wrote:Hello Linda, My previous 1871 searches for Lanarkshire have been corrupted. The searches now appear to be under Lanark/Renfrew, with only Renfrew results appearing. A check of downloaded images shows my Lanark images to be there, but not on 'previous searches' results :?

Contact form will be sent in morning, I'm away to ma kip. (after having saved search pages etc. and checking I've got copies of images concerned to hard drive and paper, in case they disappear!!)
Hi Ian, I have the same problem, my previous searches do not match up with viewed images, Lanark/Renfrew seems to be the problem, I have sent in a contact form, one of three just today ....... yikes
Linda
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Researching: Hyslop, Lawrie, McCracken, Muir, Ritchie, Tweedie, Glendinning.
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Jean Jeanie
Global Moderator
Posts: 1288
Joined: Sun Dec 12, 2004 6:54 pm
Location: Stafford West Mids

Post by Jean Jeanie » Fri Jun 03, 2005 2:57 pm

Hi Linda and Nelmit

I am having password problems. In "my details" I re-entered my password and updated the details. Logged back on to the SP site but it is not remembering my password. Each time I log on I have to enter my password. Not the end of the world, but, annoying. :roll:

Some previous searches are corrupted too. I'll wait a couple of days and see it it sorts itself out. We all seem to be having similar problems.

Jean
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Heather Lyon
Posts: 25
Joined: Thu Jan 06, 2005 5:49 pm

SP Password Problems

Post by Heather Lyon » Mon Jun 06, 2005 10:56 pm

Hi everyone

I can't get SP to allow me to log on with my user name and password. I have sent a contact email to them but so far no reply. I still have credits with SP but I can't log on. Can anyone help me?

Heather
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CatrionaL
Posts: 1519
Joined: Fri Dec 10, 2004 11:11 pm
Location: Scottish Borders

Post by CatrionaL » Mon Jun 06, 2005 11:39 pm

Heather,
Dare I ask? It's the kind of thing I do regularly. Did you remember to make sure the SHIFT key was in the right position: upper or lower case as required?

Hope the problem sorts itself out quickly.

Catriona
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Linda Malpass
Posts: 110
Joined: Fri Dec 17, 2004 6:31 pm
Location: Vancouver Island, British Columbia, Canada

Re: SP Password Problems

Post by Linda Malpass » Mon Jun 06, 2005 11:50 pm

Heather Lyon wrote:Hi everyone

I can't get SP to allow me to log on with my user name and password. I have sent a contact email to them but so far no reply. I still have credits with SP but I can't log on. Can anyone help me?

Heather
Hi Heather, I agree with Catriona's suggestions, but in the meantime SP has had some numerous problems with the new site, hang in there, they have been very prompt with my contact forms ... I hope you also get a speedy reply ..... :)
Linda
__________________
Researching: Hyslop, Lawrie, McCracken, Muir, Ritchie, Tweedie, Glendinning.
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Linda Malpass
Posts: 110
Joined: Fri Dec 17, 2004 6:31 pm
Location: Vancouver Island, British Columbia, Canada

Re: SP Password Problems

Post by Linda Malpass » Tue Jun 07, 2005 1:35 am

Linda Malpass wrote:
Heather Lyon wrote:Hi everyone

I can't get SP to allow me to log on with my user name and password. I have sent a contact email to them but so far no reply. I still have credits with SP but I can't log on. Can anyone help me?

Heather
Hi Heather, I agree with Catriona's suggestions, but in the meantime SP has had some numerous problems with the new site, hang in there, they have been very prompt with my contact forms ... I hope you also get a speedy reply ..... :)
Hi Everyone, just noticed the latest update at Scotlands People, they will do some updates to the site on June 7th, hopefully are ccntact forms are addressed, ie Previous Searches are not lining up with our previous searches ....... etc ........etc ,,,,,,,,,, :oops:
Linda
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Researching: Hyslop, Lawrie, McCracken, Muir, Ritchie, Tweedie, Glendinning.
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Ina
Global Moderator
Posts: 1367
Joined: Wed Dec 08, 2004 6:46 am
Location: California,originally from Greenock.

Post by Ina » Tue Jun 07, 2005 1:40 am

Heather,

I had a similar problem for about 5 days. SP wouldn't let me log on.

Finally found out it was my firewall that was blocking it. I even had SP listed as one of my "safe" sites. Hubby finally took some of McAfee off the computer, and it's working fine now.

Hope you get your problem sorted out soon.......don't want you to get withdrawal symptoms :lol: :lol:

Ina
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