Java image viewer stopped working

Post by **emanday** » Fri Dec 01, 2006 2:32 pm

It was working alright before, but just logged in again and getting nothing but the big square empty grey box.

I've not changed anything! Anyone else having problems?

JustJean · Post by **JustJean** » Fri Dec 01, 2006 2:42 pm

Hi Mary

Just checked and mine doesn't seem to be viewing anything at the moment either.....let's hope its very temporary

Best wishes
Jean

Post by **emanday** » Fri Dec 01, 2006 2:48 pm

For the time being I've changed my preference to ActiveX, but I really prefer the Java viewer. Much more user friendly

MargaretS · Post by **MargaretS** » Fri Dec 01, 2006 4:15 pm

All I am getting is a big grey square. At least we can find out if others are having the same problem. It saves a lot of frustration.

Post by **emanday** » Fri Dec 01, 2006 8:34 pm

Hate to be a moaner, but still no Java viewer!

Has anyone heard anything about why?

MargaretS · Post by **MargaretS** » Sat Dec 02, 2006 3:04 pm

I still can't get anything. Have tried changing to ActiveX but that was even worse. I through me out of the searches.

Margaret

Post by **emanday** » Sat Dec 02, 2006 3:24 pm

I know there was work being done in early hours of 28th Nov and that images might not be available during that, but after that I was able to view in Java until yesterday.

SP doesn't seem to have put up any kind of notice that there are problems.

Does anyone know what's happening?

Post by **emanday** » Sun Dec 03, 2006 3:22 am

Sleep was escaping me again, so decided to do a bit.

Now, much as I dislike the ActiveX viewer, at least we could see our images.

Right now, everything is showing "No Image". Hopefully this means they are fixing the problems. [-o<

grannysrock · Post by **grannysrock** » Sun Dec 03, 2006 10:11 pm

Just saw this on ScotlandsPeople
(http://www.scotlandspeople.gov.uk/conte ... .aspx?1298 )

***Service Announcement - Java Viewer Problems***
***Important Service Announcement - Java Viewer Problems 3rd December 2006***

Please note that there are currently problems with viewing images using the Java Viewer. Customers can change their account details to Direct Download to view images. Please see the appropriate section in the FAQ for further information on how to do this.

This message will be updated when the issue is fixed.

We apologise for any inconvenience this may cause.

Doesn't help - but at least you know they are aware of it.

Sally

Post by **emanday** » Mon Dec 04, 2006 12:19 am

Yeah, but now some people are getting the Java viewer, but I'm still not!

Have I done summit to offend them?