Post
by Chris Paton » Sun Sep 23, 2007 9:00 am
A few members on the YFT forum have been querying the slow delivery of the CDs, but Rod Neep has helpfully explained the situation. For those placing orders, here is his reply, which I hope is of use:
Hi Folks
Yes, due to the large number of CDs being ordered, we are way behind!
Don't worry though, we'll get through them all.
We have always made CDs to order, and during the sale we are doing the same. What we actually do is process the orders in a batch a couple of times a day. That gives us a "shortfall" of what needs to be made. Those CDs are then made in the same batches in the order in which they were received. (We won't be waiting until the end to see how many of each CD to make! That would slow things down even further for you).
When the shortfall list has been prepared from the batch of orders, then the CD covers are printed.
Once a "batch" (from the shortfall) of CDs is made then they go into the packing room where Kim does her stuff putting the CDs and covers into the cases, and then she matches them up with the packing lists/invoices for each customer and gets them into the post. The postman calls at our place for the sacks of mail at around 4.30pm every day.
But as you can imagine, we are quite a bit behind in making the CDs and packing them. So please try to be as patient as you can... I know, I know... when I order something, then like you, I want it yesterday! Try to resist writing to us asking where your CDs are. Nikki hates not to answer emails, but all it does is slow down the order processing for everyone.
We'll get there!
Thanks for your patience.
Regards
Rod
PS. If there IS a problem with an order then we WILL have already written to you.
Tha an lasair nad anam aig meadhan do bhith
Nas làidir 's nas motha na riaghaltas no rìgh.