LDS Suspension of Access?

StewL · Post by **StewL** » Thu Apr 05, 2007 8:11 am

Hello All

I am a bit flummoxed to say the least

I received this message when I tried to use LDS to do a bit of family history searching today.

"Your access to FamilySearch.org has been temporarily suspended. Your computer or a computer at your location has sent a large volume of requests to FamilySearch.org and as a result access to FamilySearch.org from this location has been temporarily suspended. Usually the suspension occurs when a computer uses software to automate requesting information from FamilySearch.org from any computer in your location. If this message appears again, contact the vendor who sold you your software to obtain the latest release."

Anyone ever had this message themselves??

I have never used any automated software to search for my lang deid yins. And although I believe you can link through my Legacy family history programme, I have never ever used it.

To say that I am flummoxed is a gross understatement.

Any ideas out there?

elisabeth · Post by **elisabeth** » Thu Apr 05, 2007 8:24 am

I've had this message twice in the last month and, like you, have never used automated software. I immediately ran a virus check, fearing that my computer had been hijacked but no problems were found. I waited an hour and tried again to access Familysearch and everything was back to normal.

Elisabeth

Post by **Merlot** » Thu Apr 05, 2007 8:26 am

Yes, I've had this message twice in the last couple of days. I tried the search again immediately and got the info. Might be a glitch.

Merlot

DavidWW · Post by **DavidWW** » Thu Apr 05, 2007 8:39 am

Just tried !!

First time, the same message as above.

One minute later, no problem !!...............

David

StewL · Post by **StewL** » Thu Apr 05, 2007 8:42 am

Elisabeth & Merlot Oh and DWW

Thanks for the response and information, I was beginning to worry about what was causing this.

Glad to see that it is a glitch with LDS

and not my computer being hijacked. I have up to date Anit Virus and was starting to get a bit worried.

momat · Post by **momat** » Thu Apr 05, 2007 9:12 am

I have just experienced the same thing on trying to access the I G I page so I tried the Family search page and it stated that they

are in the process of upgrading .

It then came back as ,
"Your access to FamilySearch.org has been temporarily suspended"and all that Blah Blah Blah.

Why don't they just say they are unavailable instead of making us panic to see if we have been invaded!!!

ninatoo · Post by **ninatoo** » Thu Apr 05, 2007 9:32 am

Oh thank goodness it isn't just ME!

Oh well...I am trying to get access but it isn't having any of it. I hope the upgrade includes new records!

Nina

StewL · Post by **StewL** » Fri Apr 06, 2007 2:43 am

Maureen and Nina

I too found out about the update after tying in family search instead of using my favourite links. Pity they didnt let us all know.

But all is back to nomal again.

Post by **HeatherH** » Fri Apr 06, 2007 2:40 pm

Hi Stewie,
Had the same message about a month ago and completely stumped me. A few minutes later all was well.
Hope your rellie hunt is soon under way again.
Happy Hunting,
Heather

Russell · Post by **Russell** » Fri Apr 06, 2007 5:15 pm

Still happening to me from time to time.

Either their servers are needing serviced or we are working too hard and sending them into overload

Russell